Terms and Conditions

Terms & Conditions

Saudi Care Store — care-ksa.com

First: Introduction and Acceptance of Terms

Welcome to Saudi Care Store (care-ksa.com), specialized in selling and distributing skincare, haircare, medical cosmetic, and dermatological products from internationally approved brands.

By accessing this website or completing any purchase through it, you fully agree to these Terms and Conditions.
If you do not agree with any part of these terms, please refrain from using the website or placing any order.

Second: Website Access and Use

The user is responsible for providing the necessary devices and internet service required to access the website.

The store reserves the right to:

Modify, suspend, or discontinue the website or any of its services without prior notice.
Restrict access to any user who violates these terms.
Update website content or product prices without prior notice.

The store shall not be liable for website unavailability due to technical issues or circumstances beyond its control.

Third: Intellectual Property Rights

All website content — including images, texts, designs, logos, and product descriptions — is the exclusive property of Saudi Care Store or licensed brand owners and is protected under Saudi Arabian intellectual property laws and international agreements.

Website use is permitted for personal, non-commercial purposes only.

Users are prohibited from:

Reproducing, distributing, or modifying any content.
Using the store name or logo without written permission.
Using website content for commercial purposes.
Removing intellectual property notices.
Republishing product images or descriptions for commercial use.

Fourth: Products, Prices, and Taxes

A) Offered Products

Saudi Care Store specializes in selling skincare, haircare, and medical cosmetic products, including but not limited to:

Dermatological and medical care products
Cleansing and moisturizing products
Hair and scalp treatment products

The store guarantees that all products are authentic and sourced from officially approved suppliers.

Contact: 0552574653

B) Pricing and VAT

All prices are displayed in Saudi Riyal (SAR).

According to VAT regulations:

Prices include 15% VAT or VAT is added at checkout (clearly indicated on the product page).
Shipping fees are displayed separately before order completion.
The final invoice includes:
- Product price
- VAT
- Shipping fees (if applicable)

Fifth: Order and Payment Procedures

A) Electronic Contract Formation

The purchase process follows these steps:

Selecting products and adding them to the cart
Reviewing order details
Entering shipping and payment information
Confirming the order — at this moment, the electronic contract is concluded
Receiving an order confirmation message including full order details

B) Payment Methods

The store accepts electronic payment methods available through the approved payment gateway.

Advanced encryption and security standards are applied.

Security Notice:
The store will never request your bank card details via phone or email.

Sixth: Shipping and Delivery Policy

Item	Details
Delivery Coverage	All regions of Saudi Arabia + GCC countries
Delivery Time	Determined at checkout
Shipping Fees	Displayed before payment
Delay Cases	Customer will be notified immediately
Delay exceeding 15 days	Customer has the right to a full refund

Seventh: Return & Exchange Policy — Consumer Rights

A) Eligible Cases

Customers may request a return or exchange if:

The product is defective or damaged.
The received product differs from the order.
The product is unused and in original condition.
Commercial fraud is proven.

B) Return Procedure

Customers must:

Contact customer service at 0552574653
Within the announced return period from delivery date
Keep the product in original condition
Provide order number or invoice

Refunds will be issued using the original payment method without deductions in eligible cases.

C) Non-Returnable Products

For health and safety reasons:

Opened cosmetic products
Personal care products with broken seals
Used or altered products

(Except in cases of manufacturing defects or commercial fraud.)

Eighth: Medical and Dermatological Disclaimer

Products sold are not a substitute for professional medical advice.

Customers are advised to consult a dermatologist or pharmacist before use, especially individuals with sensitive skin or chronic skin conditions.

The store is not responsible for allergic reactions caused by misuse or failure to follow instructions.

Authenticity Guarantee:
All products are original and registered with the Saudi Food & Drug Authority or relevant authorities.

Ninth: User Obligations

Users agree to:

Comply with Saudi laws and regulations.
Provide accurate information.
Avoid fraudulent activities.
Not attempt to hack or damage the website.
Not impersonate others.
Not upload harmful software.
Not post misleading reviews.
Not promote competitors without permission.

Tenth: Reviews and User Comments

User reviews must be:

Genuine and based on real experience.
Free from abuse or defamation.
Non-promotional for competitors.
Compliant with laws.

The store reserves the right to remove violating content without notice.

Eleventh: Privacy and Data Protection

A) Collected Data

Name, phone number, email address
Shipping address
Order information
Browsing data and cookies

B) Use of Data

Data is used only for:

Order fulfillment
Service improvement
Customer communication
Legal compliance

Customer data will not be sold to third parties.

C) Data Retention

Data is retained only as necessary. Customers may request deletion via: 0552574653

D) Cookies

Cookies are used to enhance user experience. They may be disabled through browser settings.

Twelfth: Monitoring and Enforcement

The store reserves the right to:

Remove violating content.
Suspend violating accounts.
Disclose data to competent authorities when legally required.
Cooperate with Saudi regulatory authorities.

Thirteenth: Intellectual Property Violation Reporting

Please provide:

Signature
Description of violating content
Contact details
Statement of unauthorized use
Confirmation of accuracy

Contact: 0552574653

Fourteenth: External Links

The website may contain external links for convenience only. The store is not responsible for their content.

Fifteenth: Limitation of Liability

The store shall not be liable for:

Indirect damages caused by misuse.
Data loss beyond its control.
Third-party content.

Liability remains applicable in cases of:

Manufacturing defects
Commercial fraud
Failure to deliver without notice

Sixteenth: General Disclaimer

The website is provided “as is” without guarantees regarding service continuity or absence of technical errors.

Seventeenth: Modification of Terms

The store may modify these terms at any time. Updates become effective upon publication.

Eighteenth: Severability

If any clause conflicts with Saudi regulations, it shall be adjusted without affecting remaining clauses.

Nineteenth: Future Business Transactions

If ownership of the store changes, customer data may transfer as part of business assets while remaining protected under applicable laws.

Twentieth: Governing Law and Jurisdiction

These Terms are governed by the laws of the Kingdom of Saudi Arabia, including:

E-Commerce Law
Consumer Protection Law
Anti-Cybercrime Law
Electronic Transactions Law

Saudi courts shall have jurisdiction over disputes.

Twenty-First: Contact & Complaints

Phone: 0552574653
Website: care-ksa.com
Response Time: During official working hours

Consumers may also contact the Ministry of Commerce:

Website: mc.gov.sa
Phone: 1900

care-ksa.com | 0552574653